If you wish to return your item, all items must be new and in unused condition. To return items for an exchange or refund you must contact Nextlevel Interieur via email or phone within 14 days of receipt of the delivery.
Returns may be subject to shipping charges to be paid by the customer. Nextlevel Interieur  can provide a quote for the service if requested by the customer. All 3rd party delivery services chosen by the customer are also acceptable as well as drop-offs at a Nextlevel Interieur  location.

Returns are only accepted in their original packaging and in the exact same condition as received. Once an item has been removed from its original packaging and assembled it may no longer be eligible for return or refund.
Custom order products such as items where upholstery fabrics have been selected by the customer as well as clearance items that have been discounted, are nonrefundable and may not be returned. In the event that Nextlevel Interieur  makes an exception and accepts a return for a custom-made order, a restocking fee will be applied. All returned items are subject to inspection once received at Nextlevel Interieur . If an item is received in a different condition than it was delivered Nextlevel Interieur  reserves the right to apply repair-/ replacement charges. Charges will be deducted from the amount to be refunded. 

All measurements and dimensions are provided in the item descriptions. Please be sure to measure the area, as well as doorways, hallways, and stairwells to ensure the items ordered will fit in your designated area. Nextlevel Interieur  will not be responsible for shipping costs or additional expenses on items that are too large for your space. Items damaged in transit will be restored to first quality condition or replaced in accordance with our shipping policy.

Every effort is made to provide high-quality, accurate images to assist you in selecting your furniture. However, images may vary in color depending on a number of factors including but not limited to individual computer monitor color settings, photography, lighting, and natural variations. Therefore the item you receive may not be an exact match to what you see on your computer screen. Sometimes measurements in furniture size are rounded off and thus may vary slightly from the description. If you require precise dimensions or colors, please contact us by phone or email for further assistance. Please note: Nextlevel Interieur  is not responsible for color variations or measurements that are slightly off (three inches or less). All returns will be subject to our return policy and all applicable fees.

Nextlevel Interieur Store products that are made to order as per clients' specifications are considered " custom made" For custom-made items, certain materials have to be purchased by the manufacturer. 
If a client wishes to cancel a custom made order, that is already in production, the following cancelation fees will apply for all  Nextlevel Interieur Store orders:

1. Cancellation within 10 days after the initial deposit - free of charge
2. Cancellation after 10 days after the initial deposit - 10% of the total sales price
3. Cancellation after 20 days, after initial deposit - 25% of the total sales price

All refunds will be processed in the same way as the original payment was made.

Nextlevel Interieur Store reserves the right to cancel any order for any reason, including for no reason at all. Customers will be notified via email if their order has been canceled.

If for any reason you are unsatisfied with your purchase, please contact us before leaving a negative or neutral feedback. We will do anything within reason to favorably resolve any issues. We strive to be a 5-star company, and we are committed to providing outstanding customer service. Please do not hesitate to contact us, if you have any questions.