Customer Corner

As part of SD Global Network we have several locations across the Europe and the USA.

We strive to be a 5 star company and we have many great reviews on google, facebook and other pages.

We have been in business since 2006 and successfully established over 16 locations worldwide with over 50.000 customers.

After you place an order we will assign customer specialist to you that will be there for you to wander all questions you might have during the process.

Our Business Hours:

All Sofadreams sectionals are manufactured in Europe. Other products we purchase from wholesalers worldwide. We do however make sure we only offer products that pass our high quality standards so you will have a satisfying experience and a quality product.

All sofadreams sectionals come with a variety of innovative and useful features. We have integrated USB ports, integrated ambient LED lighting, wireless charger, recliner, bed functions, storage compartments, seat warmers and massage functions. Nextlevel smart sectionals for modern households.

We do have promotion codes from time to time. Make sure you ask your sales representative about the latest promotions.

Our sectionals come in a variety of sizes. With the smart modular system you can add additional pieces and features and create the perfect sectionals for you.

Wit the smart modular system you can add as many seats and other modules as you want. You can create different shapes like a large L Shape or an extra large U shape. Some designs offer even more options like a circle or a c shape.

A bed function can be added as a pull out bed underneath the 2 seater. We do offer 2 types of bed function. The standard provides the pull out bed with a black fabric. The premium version provides a pull outbid in the same material as the rest of the sofa or a material of your choosing.

It is a pull out bed underneath the 2 seater is a little handle. With that handle you pull out the bed function and with another pull you can lift it up to the seat level height.

Left and right and describes the side where you place your chaise. You can choose to have your chaise on the right or left side of the sofa. The Left and Right side it is always referred to when standing in front of the couch and looking at it. If the chaise is on the left hand side, its a left - if its on the right hand side it is a right. Every sofa has a picture with measurements and the left and right variations in the product description.

Stock items or quick ship items are products we have in our warehouse ready to ship to you. Those products come in a pre configured setting that can not be changed, Custom made items are products that you build yourself, either with the app or with the help of our sales teams. You choose your seats, your features, your upholstery and we build the sofa according to those requests. This gives you a chance to create something truly unique.

Unfortunately you can not. Although you can of course choose your favorite color and upholstery, The patterns on seats and backrests or the position of decorative stitching or patterns can not be changed.

Every sofa comes with it specific components and they will only fit on that particular design. They will not fit on other sofa models.

Headrests are specifically made for each sofa. The slightly vary in size and pattern.

You can choose the amount of pillows you want for your sofa. Usually 2 pillows are free of charge for you.

The longevity of a sectional sofa can depend on several factors such as your choice of upholstery, the way you take care and maintain your sofa, the position in the house, the daily usage, the average room temperature, your cleaning products and many more factors. As a general rule - better materials will usually last longer. If you clean and maintain your sofa regularly it will last longer. Please ask your sales representative for recommendations.

We offer a variety of materials. On the website you can choose between 3 different types of leather and 3 different types of fabric. Each material has very specific characteristics and colors. Make sure you read the description and ask your sales rep for free samples.

The colors can be found in the product description in each product. If you cant find what you re looking for please don't hesitate to contact us and we can offer you more personalized recommendations

We do offer 2 types of real leather and 1 artificial leather match. The leather match is the most economic price group. The two real leather options you can choose based on your personal preference.

With the product picture on the website we are trying to be as accurate as possible. Please not that due to different factors such as personal settings on laptop or mobile devices colors may appear differently on each device. Please use our free sample service to check out the “real” color of your favorite material.

Yes, we offer you up to 10 samples free of charge. We will mail them out to you home address so you can take a look and compare colors. If you would like to order the entire collection we require a deposit of 24.99 which will be refunded when you place your order or return the collections samples back to us. Leathers : Fabrics : Foams :

The frame consists of different types of wood. For the actual frame we use pine wood wich is sturdy and guarantees the longevity of the sofa. On other parts such as armrests we support or supplement the pinewood with a durable XXXXXXXXX wood. This allows to create our vey unique and distinctive armrest shapes.

This really depends on several factors. If you have a pet that is on a mission and dedicated to get through the first two layers of your sofa - no material will withstand that passion. In that case it may be wise to go with a more economic choice of upholstery in case it needs to e replaced. This is equally true for fabrics and leathers. If you are clumsy and your families most known suspect for spilling drinks and spaghettis sauce you may want to look for an easy to clean material such as microfiber. For Leather sectionals there are a couple of products on the market that can be applied to the sofa and “guard” it and prevent a permanent damage from happening. You can contact your local supplier to find out what products are recommended.

The best way to clean any type of sofa is with a cloth and soap and water. Do not use any industrial cleaner. If you are not sure if you have the right product try it on a small part of your sofa that is not visible, maybe the back and make sure that the use of your cleaning supply does not harm the material. You can ask your sales rep for approved cleaning kits

We offer two types of seat comfort. One is medium and one is soft. You can choose your preference. If you want it extra soft, our premium line offers an additional extra soft seat comfort. Please make sure to ask your sales rep for premium seat comfort.

Recliner : Can I add Recliner on my sofa ?

Wireless charger where is the wireless charger ?

Extendable power outlet - only on reno and vegas model

There is a limited 2 year warranty on all products that will cover any manufacturer errors. Damages that come fromXXXXXXXXXXXXX are not covered under the manufacturer warranty but may be covered under your home insurance policy.

We strive to deliver your sofa as quickly as possible. Stock items usually ship within 2-3 weeks after the fully completed order. Custom orders usually ship within 10-14 weeks. As you can imagine building something based don certain requirements takes extra time. Materials may have to be special ordered and some tasks require additional steps in the production process. We kindly ask for your understanding that special orders take a little extra time.

You can send a request and we may contact you to ask for more information about the sofa to determine if we are able to take your old sofa. Additional charges may apply.